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Ruby on Rails Developer

Handle Financial
🏢 Handle Financial 🌎 Remote 🕑 January 18

This job offer is expired

Handle Financial, Inc. (formerly PayNearMe, Inc.)  is a nimble Financial Technologycompany seeks an experienced technical support engineer to help our fastgrowing list of merchants successfully leverage our platform that enables themto collect billions of dollars in payments. You should have at least 2 yearsexperience supporting production Ruby on Rails applications and enjoy divinginto interesting technical challenges, while continuously deliveringhigh-quality solutions using a carefully planned approach.


  • Coordinate and resolve escalationsfrom team members to assist with client and platform level issues
  • Provide detailed analysis,resolution steps, and verification instructions for technical support requests
  • Monitor existing infrastructureand processes, identify areas of weaknesses and propose improvements
  • Drive product quality throughsubstantive, data-driven analysis on the severity and scope of issues and thenumber and kind of customers impacted
  • Create and champion documentationfor processes, best practices, and infrastructure resources
  • Exhibit expert communicationskills (especially in a remote environment) and understand the team is countingon you to clearly articulate level of effort / status updates regularly ofsupport resolutions
  • Participate and contribute to allAgile processes and sessions
  • Responsible for Company’sinformation security by preserving confidentiality, integrity, and availabilityof Company’s information assets and customer data in accordance with Company’sInformation Security Management System


  • At least 2 years experience ofRuby and Rails, including Test Driven Development
  • At least 3 years experiencesupporting large scale production applications
  • 5+ years of experience solvingtechnical issues for customers with high expectations
  • Outstanding critical thinking,communication, and prioritization skills.
  • Strong project management skillsto juggle support requests that require carefully planned execution
  • Familiarity with applicationmonitoring solutions
  • Familiarity with performancetesting Rails production applications
  • Previous experience working inquality assurance


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