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Lead Technical Support Engineer

SocialChorus
🏢 SocialChorus 🌎 Remote 🕑 June 21

This job offer is expired

The modern workplace is changing. It seems strange but in a world of connected everything, employees are feeling more disconnected than ever. Want to fix that?

SocialChorus believes everyone matters and our goal is to have every employee informed, supported, and connected to each other and the shared goals of the organization. The intranet and email are broken for organization communications.

How do we fix it? We deliver the right content at the right time to each person. This is what it means to be truly personalized.

Has it worked? Absolutely! Our client list includes household names and is growing daily and now we need your help!

We are currently seeking an Lead Technical Support Engineer to help deliver world class support to our ever-growing list of global clients.

We are a distributed team. Yes, we have offices in several cities but we build solutions for distributed workforces so we model our workforce the same way. In this role you really can work where you want. Ideal candidates will be based in the Eastern time zone of the United States.

RESPONSIBILITIES

  • Grow and lead a team of Technical Support staff with minimal oversight

  • Troubleshoot and debug a cloud SaaS platform

  • Develop and deliver novel solutions to customers in the platform

  • Develop and maintain tools for support team members

  • Partner with Product & Engineering on customer issues

  • Provide technical oversight for the Customer Success team

QUALIFICATIONS

  • 3-5 years supporting a cloud SaaS or PaaS application (or equivalent)

  • Strong knowledge of SQL (DBA or application support experience preferred)

  • 2+ years experience working in an Object-Oriented language (Ruby preferred, Python & Java)

  • Experience working/partnering with product engineering teams

  • Experience delivering technical projects

  • Experience working with business teams

Why SocialChorus?

Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.

If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.

So come for the challenges, come for the people, and the unlimited PTO, fully paid health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

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