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The big question: why on earth should a Tech professional like you work for a 150-year-old retail chain? Because we’re on a journey. Changing the way we operate. Learning to think nimble. Giving our teams the time and freedom they need to push boundaries. To create amazing systems and technologies. To give our colleagues and our customers even more incredible experiences.
There are thousands of experts to talk to and learn from. We’ve got data from billions of transactions for our teams to play with. Things get built here. They get made here. They hit customers and colleagues quickly. Welcome to the home of Sainsbury's Tech.
More about the role:
We are looking to hire an established front-end engineer to work on our greenfield contact integration platform. We’re transforming the way that customers contact Sainsbury’s Groceries, Tu Clothing, Argos and Habitat by building an ‘intelligence’ platform that integrates internal and external services/data pools with our own platform data and services to know ‘everything’ about our customers. Our platform will allow us to identify and predict a customer’s needs as they contact us and guide our agents through an outstanding conversation, leaving our customers happy whilst also allowing us to grow sales revenue and maximise efficiency and profit. Imagine all of those times you’ve contacted a retailer, the frustration you felt and the poor service you received, think about how you would have changed that experience. Now’s your chance to turn our already good service to world leading greatness!
Our integration platform has no legacy or off the shelf packages, we’re building it from scratch in line with our CTO’s policy of “Build Not Buy”. Using the latest technology, our engineers are empowered to define our technology roadmap and take responsibility for delivery of an end-to-end services that affect our customers directly and ultimately our reputation and brand. This gives us the best and most interesting technical challenges to overcome in a mixed team of front and back-end developers, testers, scrum masters, product owners and customer service specialists.
What we’re looking for:
- Good understanding of modern UI design for a power-user
- Agility in their soul (if you’ve done SCRUM then great, if not learn from a Scrum Master trained by Jeff Sutherland)
- An eye for great customer service and delivery
- Enjoy working on end-to-end stories in a multi-disciplinary team
In return you’ll get:
- Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
- Holiday allowance
- Bonus scheme
- Pension plan
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
Flexible working and job share conversations are encouraged. Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsbury's Tech